Support

Help with recording, screenshots and the library

Tell us your Chrome version (chrome://version), your operating system and what you were recording. A screenshot of any message helps.

Getting started

• Pin Snapreel from Chrome's puzzle-piece menu so the icon and the recording timer stay visible.
• With the microphone or camera on, the popup shows Allow access the first time. Click it once and Chrome remembers your choice.
• Shortcuts: ⌥⇧R start or stop, ⌥⇧P pause, ⌥⇧D draw, ⌥⇧S screenshot (Alt+Shift on Windows). Change them at chrome://extensions/shortcuts.

Common questions

The drawing tools don't appear on a page

Chrome doesn't allow extensions on its own pages, such as chrome:// pages, the Chrome Web Store and the PDF viewer. Tab recording still works there; use the popup for the controls.

My 4K desktop recording is smaller than 4K

Desktop capture can't be larger than your display. On a 3024×1964 laptop screen that's the maximum. Tab recording reaches true 4K on any screen.

There's no sound from other apps

Chrome offers tab audio when you share a tab. Whole-screen audio from other apps depends on your operating system and is usually not available on macOS.

The camera bubble says the camera is blocked

Some sites don't allow the camera inside their pages. Record in Camera-only mode, or use Desktop mode with the floating camera.

A recording was interrupted

Open the library. Anything already saved is offered under Recover.

How do I free up space?

Download the recordings you want to keep, then delete them in the library. Uninstalling Snapreel removes everything it stored.